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Fraser Valley Fire Protection Ltd

Service Administrator

Abbotsford, BC, V2T 6L9, Canada

Full-time

Within 25 km of Abbotsford · About 7.3 km from the city centre

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Job details

Job type: Full-time
Posted: Oct 16, 2026

Original job description

Service Administrator - Security Monitoring

Fraser Valley Fire Protection Ltd. - Abbotsford, BC

Six-month term assignment, full-time, with potential to extend or become permanent

Monday to Friday, 8:00 am to 4:30 pm, in-office

The job

Fraser Valley Fire Protection services fire, life safety, and security systems for customers across the Fraser Valley and beyond.

The Service Administrator supports the office team with invoicing completed jobs, building estimates, booking appointments, and keeping records current.

Responsibilities

Invoicing

Enter completed labour and parts codes into sales orders
Gather information from sales orders and service reports
Send invoices and service reports to customers

Customer Service

Receive calls directed to our security department
Triage service calls between technicians and collaborate with other departments
Provide basic troubleshooting or technical support for simpler problems

Scheduling

Review customer and site information before booking
Contact customers with a service date
Create work orders and calendar entries in INFOtrac and ServiceTrade
Prepare paperwork and service reports for technicians
Check for outstanding estimates that can be scheduled alongside a visit

Records

Data-entry and digitization of existing records.

What we're looking for

No specific credential or security background required. We do want to see that you can:

Enter detailed data accurately from paper, PDF and verbal sources.
Handle customer phone and email contact about billing, quotes or bookings, including difficult calls
Work inside a job management, accounting, ERP or CRM system of any kind
Manage several small tasks on different timelines
Catch errors in paperwork and follow up to get the right answer

Useful but not required: service administration in trades or construction, fire protection or alarm industry experience, familiarity with INFOtrac or ServiceTrade, accounts receivable exposure.

How to apply

Apply through our company job board at Employment - Fraser Valley Fire Protection Ltd.

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More about this job

Responsibilities

The Service Administrator supports the office team by managing invoicing, building estimates, and booking service appointments. They also handle customer inquiries, triage service calls, and maintain accurate digital records for the company.

Requirements

The role requires strong data entry skills and the ability to manage multiple tasks across different timelines. Experience with job management, accounting, or CRM systems is highly valued, though no specific credential or security background is required.

Skills

Invoicing
Data entry
Customer service
Scheduling
Technical support
Troubleshooting
Record keeping
Communication
Time management
Attention to detail
ERP systems
CRM systems
Accounting software
Work order management

Visa sponsorship

Not detected in the job text

Keywords

Service Administrator
Security Monitoring
Fire Protection
Invoicing
Data Entry
Customer Service
Scheduling
Work Orders
INFOtrac
ServiceTrade
ERP
CRM
Accounts Receivable
Life Safety Systems
Technical Support
Digitization
Administrative Support

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